1. Introduction
Welcome to Midnight Flora Farm! These Terms of Service ("Terms") govern your use of our website https://www.midnightflora.farm (the "Site") and any products, services, or content offered by Midnight Flora Farm (collectively, the "Services"). By accessing or using the Services, you agree to be bound by these Terms and our Privacy Policy.
2. Products and Services
Midnight Flora Farm offers a variety of fresh flowers, bouquets, arrangements, and related products. Our Services may also include delivery options and any other related offerings.
3. Ordering and Payment
To place an order, you may be required to provide certain information such as your name, contact details, delivery address, and payment information. By placing an order, you represent that all information you provide is accurate and complete. Payment must be made in full at the time of placing the order.
Items in your cart are not guaranteed until you have checked out, unfortunately this means some items will sell out quite quickly. We are currently looking at options for combining orders, but until we make an announcement please assume orders will not be combined.
4. Delivery
We strive to deliver Products in a timely manner according to the delivery options chosen at checkout. However, delivery times may vary depending on factors such as location, weather conditions, and product availability. Midnight Flora Farm is not responsible for delays in delivery caused by circumstances beyond our control. Shipping tubers and cuttings will be shipped according to order taken AND zones/weather safe areas first.
5. Refund and Return Policy
We take great care in packaging well for shipment. If a sasquatch happens to sit on your usps box, please email us with a photo and order number within 48 hours. It is normal for plants to have some yellowing or blackening of the leaves, especially if the leaves were in contact with plastic. The stems may curl oddly from the plant seeking light and it will straighten out - but we recomment you do not put your dahlias under grow lights or in direct sun for a few days until the leaves and stems are turgid (fancy word, I know, I'm impressed too). We also recommend that you "harden" the cutting off before planting. Google it, this page is long enough. If you still have questions, please email me.
Also, if your postman is aware of your propensity to spend an inordinate amount of time shopping for dahlias and then the remaining 5% (just me?) of your remaining time taking care of said dahlias... ***ahem*** You should really buy a tuber for your mailman. Or person. Or sasquatch. Seriously though, if you are not satisfied with your purchase, please contact us within 48 hours of receiving your cuttings for assistance.
Tubers - Occasionally the tubers will jump out of their approved living spaces and swap places to cause chaos and confusion. It happens. Please contact me and we will replace if it is early enough in the season and I have extra tubers to send. If it is too late in the season we will arrange either a replacement next season or a tuber of higher unicorn status.
Cancellation policy - once an order for a cutting is made it cannot be cancelled. Tubers may possibly be an exception, please contact us.
10. Contact Us
If you have any questions about these Terms, please contact us at [kat@midnightflora.farm]. Also please send cake.
